Denver, Colorado
Not resolved
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Everhome, my loan servicer for 6 years, had approved me for a competitive refinance deal that reduced my monthly payments. Pas part of this, I paid for appraisel which would be reimbursed via a credit they brought to closing.

After I paid for said appraisal and been told I was approved, and nearing the closing, I am informed they sold my loan to Nationstar and could not offer the deal, and presented one much worse. This happened without warning or apology and without any knowledge of this loan officer who had assured me everything was fine.

And without an apology. The loan office who perpetrated this bait and switch was Darrell Taylor at 877-436-4381 x10271.

Product or Service Mentioned: Everhome Mortgage Mortgage.

Reason of review: Appearance of unethical sales.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

Everhome Mortgage Cons: Unethical.

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