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Would not connect me to their repesentative, when said rep. left a voicemail while I was out of my t

I was returning a call to Everhome because their representative left me a voice-mail while I was outside. The customer service representative that answered when I called back said she was able to answer my question , she asked me a million questions like an automated system was in use and not a human. My phone battery died after being placed on hold for more than 15 minutes. I have been talking to an individual extensively about an overpayment on my property taxes dating back to 2009. This issue requires one on one correspondence. I would not have to repeat the entire set of circumstances on each call to Everhome if I was allowed to speak to Cassandra, the representative that has helped to facilitate the progress that has been made to date.
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ID
#251363 Review #251363 is a subjective opinion of poster.
Location
San Antonio, Texas

Everhome is a bad mortgage company

I have experienced that same things everyone else has gone through with Everhome, the only thing that has helped is I wrote my State Attorney General, but I also wrote my House Representative who helped me the most! They gave me information on a non profit organization that helped me deal with EverHome and they also told me to write: http://www.helpwithmybank.gov/complaints/. Everhome has taken my mortgage money and reallocated to different things like escrow ect... then sent me letters telling me that I am late or missing payments. Then they did a Loan Modification for me and gave me a High Interest rate of over 7%. I am doing what I need to through the non profit organization to keep my home. I also recommend sending EverHome a brief letter in writing telling them not to call or put you in their automated system. I did this so they would stop harrassing me while I slept.
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ID
#251044 Review #251044 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Everhome Mortgage Mortgage

Everhome mortgage

I have never heard of a company the could steal money from the home owners. Forclose without cause. This company has ruined my brother, and will not even show or send statements of what he owes. He'll ask them, and they state they are not sure. I think somebody should look into this, and put them out of business. I'm trying to get him a lawyer to fight this, and we will win. He has asked them to show that they are the ones that own the mortgage and they say they can't. WHAT????? They are out of Fl. So be careful.
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ID
#249781 Review #249781 is a subjective opinion of poster.
Location
Oak Hill, West Virginia
Service
Everhome Mortgage Mortgage

Everhome Mortgage Sucks

Everhome bought my mortage from GMAC in 2009. These two wonderfully competent companies---NOT! botched the transaction and ever since I have been paying for their incompetence. GMAC instead of sending my last payment to Everhome because I do direct deposit sent the payment back to my back account which in their letter they stated they would forward to Everhome. I had already set up direct deposit with Everhome and my first payment went in by the due date, but because of the GMAC's screw up it and all subsequent payments were counted as late. THis has had an enormous impact on my credit rating a Everhome refuses to do anything to help me out. They totally suck. I wish they would sell my loan. I hate that company!!!!
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1 comment
#700623

Everhome has the most incompetent phone personnel. I have been trying to get reimbursement for funds sent to them by our insurance company and they have totally botched each and every transaction.

I have personally funded payments to various contractors working on our home reconstruction because Everhome cannot seem to get a simple disbursement request handled correctly.

Having viewed the thesarus for terms that are appropriate to describe my encounters ... i can only say the cartoon version works best ...*$&*^$&*(&^*^()

ID
#246227 Review #246227 is a subjective opinion of poster.
Location
Salem, Illinois
Service
Everhome Mortgage Mortgage

EverHome Mortgage Harasses Me Every Year

EverHome Mortgage totally sucks! They acquired my loan from a previous servicer and I have had a horrific time with them since day one. They botched the paperwork when they bought my loan and demanded I send them copies of things they should have had (e.g., insurance, taxes, etc.). Then, every year like clockwork, they send threatening letters to me accusing me of not paying my taxes--which I pay early every year. All they have to do is go to my tax assessor's website and type in my home's address--it is a freely available public record to verify, but that is too difficult for their incompetent staff. Every time I get the first threat, I fax a copy of my canceled check and statement. Then I get a letter from them by mail that says they received the proof. Then a month later, I get an even more threatening letter accusing me of not paying and threatening me with financial harm. After that, I have to call, scream and argue with them. I even had my attorney call this year, and they refused to speak to her--what jerks! I can't stand them and plan to refinance to get away from the scoundrels. I wish they would go out of business and stop the insanity. These appear to be predatory actions to me--I think they are just trying to find a way to swindle honest people to increase their profits and use threats to get more money out of folks.
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1 comment
#359845

I have had nothing but problems with them as well, if you can think of it, I have been thru it. Started a facebook page called Everhome Sucks, can you comment on it, if we get enough people together, maybe we can fight them.

ID
#239246 Review #239246 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Everhome Mortgage Mortgage

Everhome stole my house

ever home mortage stole my house right from under me, they sent no notices and now think i am going to pay them money, snd not have a house. Something needs to be done so this can not happen This is not foreclosure but stealing. I worked with 2 different companies to try and fix my mortage porblems but they took $2800 and did nothing, everhome refused to do any kind of help esp when my husband was unemployed. Everhome needs to be arrested for theif, they are a horrible. I have no plans on ever using this company and would never reccomd this company to any one else Jessica Ricks
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3 comments
#319140

Tita - you are a ***. Try reading a newspaper and you might learn something about the bad economy, high unemployment and the housing crisis.

EverHO Mortgage tried to fast track me into forecloser with 7 payments left on my loan but I was able to reinstate. They are incompetent and their "work out group" does not work out.

#314579

how many payments if any did u miss?

#288655

How did they stole your house? If you know its due every month and you are not paying they shouldn't have to send a letter.

Pay your bills.... lol

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ID
#238685 Review #238685 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Everhome Mortgage Mortgage
We started to fall behind on our house mortgage with Everhome around April of 2010. This was due to the state of Michigan saying that because we were working out of State we didn't qualify for the homestead exception. They raised our land taxes and issued us back taxes...
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1 comment
#553013

OMG, ive been trying for months JUST TO GET THE PAPERWORK for a deed in lieu, i have literally had them send it to me 10-15 times, still havent recieved anything. From the moment i fell behind they have wanted NOTHING but the full balance($2000 and rising) and refuse to take a months rent(told me they would send it back), after ripping me for not making payments and refusing to take a payment they still have the gall to "remind" me that i still need to make my monthly payments, EVEN THOUGH THEY JUST SAID THEY WOULDNT TAKE A MONTHS RENT ARRRRGH!!!

ID
#232798 Review #232798 is a subjective opinion of poster.
Location
Cheyenne, Wyoming
Service
Everhome Mortgage Customer Care
Loss
$160

Failed to pay property tax

Everhome bought our mortgage from the original lender. I never had an issue with the property taxes being paid when the original lender held the mortgage. The first year that Everhome had the mortgage they failed to pay the property taxes. I was unaware of this until this years notice came and in big bold letters was the words delinquent taxes owed for prior years. When I confronted their tax department they explained that it was paid. I sent them the county documents and they then said that this was not the property they had on record for my mortgage. The property they did pay was a lesser amount thus the county returned some of the amount. So when they finally corrected the property of record they double paid which now resulted in an increase to my monthly payment to correct their mistake in having a delinquent balance in the escrow account. I can not believe they held me responsible for their mistake. There should be a law against this type of policy. If there is one, please let me know.
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ID
#232490 Review #232490 is a subjective opinion of poster.
Location
Athens, Georgia
Service
Everhome Mortgage Mortgage

Unreal Everhome

I've had my mortgage thru EH for 13yrs. I have had some trouble with payments and they will not return a phone call period. You can get a female CSR to answer the phone and you tell them your problem and all they will say is"do not spend any money" and then tell me someone will call with in the next 72 hrs. Well, I called twice weekly for over 8 mo and gave up, depressingly gave up. I do not know what to do. Know one will call me back. That started in March 2010. So miserable in IN...
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2 comments
#481324

everhome has refused my numerous request to cancel my mortgage insurance. my orginal company informed me that if i keep my payment paid on time and not default that the insurance would automatily come off,but whenever i inquire about it i am told that i have to pay to have the property appraised and even then it is not quarented to be removed. so i just keep on paying.

#359846

Dealing with same problems, they are horrible, started a facebook page called Everhome Sucks..want to comment and tell your story? If we can get enough people together, maybe we can win this fight.

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ID
#231469 Review #231469 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Everhome Mortgage Mortgage
My home was hit by a tornado and I received a check for over $100,000 in damage from my insurance company which unfortunately was also written to Everhome Mortgage. I sent the check to Everhome and faxed all the documentation they had requested to the number I was...
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11 comments
#1487101

I am a contractor who contracted to repair a total fireloss for EverBank now TIAA Bank. its beeen 10 weeks since they cashed my insured's check and they wont even answer the phone for him.

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ID
#231293 Review #231293 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Everhome Mortgage Mortgage

EverHome Mortgage Company very unprofessional

My father's loan was sold to EverHome mortgage. Every week I receive letters from them to him although they have been notified of his death and my intention to repair and sell the home. It has been on the market almost the entire time since my father died. They have received letters from my attorney to this effect. Then I continue to receive letters with unbelievable typos and misspelled words. They are rude and incompetent on the telephone. Even their automated message takes all of your information and then says call back! Why would anyone use this company? Desperate people I assume!
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2 comments
#264383

Hi My Name is Thomas Thachamperil, Texas resident. Everhome Mortgage company is my current mortgage company, they bought my loan from my previous loan company agreed to refinance with lower interest rate, Me and my both are working getting enough run smooth life, Never delay any payment, but after 8 months since we started re-financing application they are dragging for no reason. Today I send an email to loan officer who is not replying my email last one month telling him that I am trying for legal action for delaying my refinance with-out any valid reason.

Stay away from this fraud company

#261476

This company should be investigative by the government for not abiding by USA banking laws. They do everything.

On their part not to work with you to. Modify your mortgage

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ID
#226381 Review #226381 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Everhome Mortgage Mortgage

Does anyone know a good lawyer?

After reading your complaints I realize I am going through the same thing! Does anyone know a good lawyer? I am not at your point but after reading I can see the same thing is starting to happen to me. Claiming not to have received paperwork and blaming others. When you try to pay the recording says they are closed. Even though they close at 5:30 EST and it is only 3:00 EST. I may be totaly wrong and have missread the whole situation. However, I am very concerned. I too didn't choose Everhome and my payment went up(Escrow). I have been on the run-around. What should I do next. Or does anyone know a good lawyer.
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ID
#224877 Review #224877 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Everhome Mortgage Mortgage
Loss
$270
Everhome will not take my house payments. I have all 3 payments and it is not 90 days, but it is now 3 mo's behind. I have had all $monies on the 18 day of the 3rd month & Everhome say's I am in PRE-FORECLOSURE and will not take payments. Told me to call...
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5 comments
#258802

These are email addresses for Everhome. Send me your email address and I will send you draft of a lawsuit, which you can revise.

Scan and email all of your documents. They no longer send me mail, no phone calls. kim.mcmanus@***.com; mary.braddock@***.com; renee.holmes@***.com; service@***.comCall your tax and insurance offices to see if there were increases. They lied to me, but MD state said increase was only 220., State Farm-no increases; Everhome still went up over 100.00 months and they took over my loan in My 2006.

I sent them proof, they ignored, then claimed to put 1300 into my escrow advance (never had since Waterfield usually gave it back or gave me choice of adding to principal-since escrow always -1500 for this money they added to my loan). I thought Everbank owns them, but please add the name, and I will sue them, too. Sue their attorneys and all of the employees who violate the terms of the contract.File complaints with as many people as possible. Everhome and LPS are being investigated by FBI, and Everhome'a original name was First Alliance, which had to pay a lot of millions for mortgage fraud and subprime mortgages.

They are not making mistakes, but they are well trained to work against their customers. They are rude and yell and curse at you. Again, scan and email these people, write them and email the today. The main number is 1-90*-***-**** (if you dial by number you can get the first and last names of people; try combinations of thesenames to add to your email.

You need this documentatinn, so this is why they won't write certain things, and it is not clear. If your escrow is short that means they paid something extra. Pull out your taxes and insurance papers, PMI isn't that expensive but at a certain balance you can cancel that-right). The only way this could occur is if your property value went up a lot.

They say my escrow is negative, but never send me any statements, but I don't trust them. Now when my new taxes and insurance comes in mail, I scan and email it and ask for adjustment, no adjustment by Everhome (everything went down but Everhome). In fact, their escrow analysis added so much money, that was not actually added, which they used to justify raising my mortgage after I was laid off.

My old mortgage company never charged extra -don't think this is legal. The corporate office is just as bad as other office, flood their offices with calls - by name, and number, and you even leave phone messages, if dialing by name, since they won't allow you to speak to supervisors at your request.

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ID
#224569 Review #224569 is a subjective opinion of poster.
Location
Laguna Niguel, California
Service
Everhome Mortgage Mortgage

Everhome motgage company

These business is really crooked and corrupted!!! They lost my loan papers after 40 days, they tried to foreclose my property. They blocked the website for paying your mortgage to make it foreclosed. They are horrible!!!! They didn't send me the notification for my loan. I was trying to talk to the manager of the company, he never called me back. I paid off my loan eventually they didn't give me the letter. They are corrupted and making every effort to escrow you. Stay aw3ay from them because they will ripping you off!Don't trust them at all.
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ID
#224405 Review #224405 is a subjective opinion of poster.
Location
San Jose, California
Service
Everhome Mortgage Mortgage

Will not address existing overpayment of property taxes

I became disabed in an auto-mobile accident, and was forced to collect SSDI approximately two years ago. I never ask for any help from my mortgage company. I never missed a single monthly premium, or paid a late fee, because all my bills were timely through out this unfortunate time in my life. A dear friend of mine made the suggestion that I apply for an exemption on my annual property taxes. I was granted that exemption in November 2010 through my county tax appraisal office, and they made it retro active for the previous year also, because the disability dated back to that day of said accident. I contacted Ever home because my property taxes and insurance premiums are included in my monthly premiums. I knew that my premium on this 30 year fixed note would be lowered when they received the two refunds for overpayment of property taxes from the county where I reside. I was sent a Demand for payment complete with instruction for pay-off of the entire balance of the loan. This has never been acknowledged or responded to in any way. I was told to contact my tax appraisal office and obtain check numbers and dates "IF" in fact those two checks were issued. I did comply with that request from the mortgage co. My next payment is due tomorrow with out consideration of that overpayment to escrow which is approximately $500.00. I need to know if they can legally hold on to those over payment's until the mortgage is satisfied in full dating to the year 2033?
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3 comments
#283456

ncdg.nama @***.com is on file with your Co. as my e-mail address.

It is current and up to date, as of May 07,2011. Please advise.

#283455

Six months have passed and I have not received the second overpayment check for

$236.17/2010

#283454

Six months have passed and I am still waiting

for my second refund for overpayment on 2010 taxes.

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ID
#224229 Review #224229 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Everhome Mortgage Mortgage
Loss
$470