Everhome Mortgage
Reviews and Complaints

I just tried a loan mod with Everhome after we were hit with medical bills. I faxed documents to them since October and they kept saying they didn't get them or I needed updated ones.

It was ridiculous. Then after 4 months, they said we make too much to qualify. I finally got on line on my account and see that they charged our loan $5,711.34 for "loan maintenance in January!

I'm going to find out what that junk is! Watch them - they are total crooks.

Everhome knowingly & willfully violates law, loses payments, refuses to correct problems, tells you they can't tell you anything over phone/forces you to write them or fax them everything and still claim to lose or send responses ignoring portions of your concerns, them/didn't get and you still don't get information about your loan, then when you sue them to find out where the payments are, they add a little over 6,000. to a prin. balance of 800.00 (late fees when not late, increase monthly payment & PMI when taxes and insurance decrease or stay the same) - none of this is Everhome's fault. These are not mistakes, but the actions of criminals. Scan and email everything to Everhome. Call Robert Clements at 1-904-281-6000 (dial by name and use different combinations to figure out their emails since (no lies even match) I was sending them email to document everything but they told me they don't want anymore from me and blocked me-then sent no mail until I sued them- no communication or voice but I set up different name (corporate office no better than others but don't let them get away. We need to occupy Everhome, tie up their faxes, tie up their phones, tie up their mailboxes. When I sued them, their attorney is Matthew and Heather (Gallagher Ebelius - 1-410-727-7702. I assume they charged me 6,000.00 for simply responding to my suit. If Everhome won't take your payments, send them via Western Union, since I believe they would have tried to take my home soooner after buying my loan from Waterfield (never went up and all statements were clear and explained and documented - never seen these legal bills or the alleged increases in my taxes and insurance which caused my payment to be increased over 100.00 monthly (after losing job/disabled income much lower so was trying to have 13% decreased, cancel PMI - taxes went up 220.00 year (Everhome went up a little over 100.00 mo. - trying to force me into foreclosure; now they still have 800.00 payment from last year not credited and they tell me I ask the same questions over and over - no proper ansswer and I will still ask them rather than letting them keep my money.

Call your state's attorney generals, governors, councilmen, senators, press, AARP - whoever you need to...to fight this mortgage fraud machine.

They send people to my house every month to see if I stil live here and charge me 30.00 each time. My home should be paid for, since my balance is 810.00 (still holding 800.00, and when I sued them when they did not send me mail for almost a year, they added these legal fees to my escrow so now prinipal is 800.00 while escrow is -6,000.00 and I am paying my own taxes and insurance this year. Everhome hates to be called crooks and theives, but that is exactly the truth. Don't ever let your guard down and scan and email everything to these people since they hate documentation which is why they tell you to write, write a lot of RESPAs, file complaints through BBB, and Office Thrift Supervision, HUD (they told different lie to each so file as many complaints as you can. Google the employees and sue them personally - Andrea , Robert Clements, when dialing the number, you can dial by name.

OCCUPY EVERHOME!

William I. F. Collins

Housing Program Specialist

HUD's National Servicing Center

301 NW 6th Street, Room 200

Oklahoma City, OK 73102

William.I.Collins@hud.gov

405-609-8466 Direct

405-609-8405 Fax

888-297-8685 ext. 8466 Toll Free

EVERHOME emails:

edit for people you talk to or when you call 904-281-6000(dial by name and Robert Clements is in charge. Andrea Hendricks 1-904-281-2421 helps steal homes and gives you the runaround, too. Keep making me prove I paid a Western Union - scanned and emailed to them in June 2010 and forwarded to their lawyers, but they still want proof. They are occupying me and we should occupy them, so maybe someone will set up page to occupy Everhome.

If anyone else replies, please do not blame me for my situation, I know what it is. What if it were you? I am using this site for the purpose it was designed and intended for. Furthermore, I still would not recommend anyone to use Everhome Mortgage for anything.

Thank you,

Marsha

I never said I got forclosed on. Everhome Mortgage would not work with me so I could bring my payments current. Are you employed with Everhome Dave? It is Everhome's fault for not giving me the courtersy to discuss options. My personal information will not be discussed, that information is being discussed with the appropriate companies that I am working with. Thanks for your reply, but this is not the time to blame anyone for anything. This site is for pissed of customers and that is what I am at this point. Your opinion does not change anything for my situation. I am a single parent with two children, so please keep the smug remarks to yourself.

Thanks,

Marsha

So in other words you were not able to pay your mortgage and got foreclosed on. I sympathize with your plight, but this is not Everhome's fault.

I had this same issue with them. Loss of income put us behind, so we started the "loan modification", towards the end of the process they told us that it wasnt going to change the amount we paid monthly and because of the housing market drop they didnt want to refinance for us due to the drop in value of the house.

They were no help at all, so we basically walked away. After the house was sold at auction $70k less than we were trying to refinance it did feel good to know in the end it was their loss. We moved on and will never deal with them agai.

Now if only the Gov. would include them in the "National Mortgage settlement" it would serve them right and give something back to those who were screwed over.

I went through the same thing. I was just barely behind due to a loss of income and they offered me this loan modification.

I made the minimum payments they asked for and the supposed 4 month process turned in 11 months. They sent people out to take photos of my house and ask me questions and mailed me forclosure letters the entire time and told me that the modification department was seperate from the rest of the company and it was if the two did not communicate with each other what-so-ever. They repeatedly asked me to send more information as well. In the end they finally did modify the loan and I got a great rate and payment amount, but they have royaly screwed my credit in the process.

It's been a year since all of that and I'm still trying to fix my credit. Good luck to you Susan!

I going through the same thing. They ask me to send in additional information, but continue to deny me, and use my information against me.

They are the worst, and need to be stopped. They are not helping homeowners.

Hi Susan, I had a bad experience with Everhome Mortgage. They are the worst for customer service and will not return phone calls. Lady Saturn, do have any additional information regarding the investigation?

Marsha

Went through pretty much what you did. And they still foreclosed on my home.

However, I was blessed not to owe a dime in the end and I have court papers to prove it. Hate to tell you they will not work with you on it. The best solution for you is to find an alternative and run as fast as you can from these greedy jackals.

By the way, they are one out of a handful of mortgage companies being investigated for fraud by the Federal Government. Which that right there should tell you something.