Everhome Mortgage
Reviews and Complaints

agent made a miss representation of income WAS 1 PAYMENT BEHIND and said no repayment plan due to income wrong figures computed finally got that straightened out now charging a 1600 dollar penalty for 1 month repayment plan these people are rip offs stay far away and use a lagit company need to be internaly investigated always remember big fish eat little fish as consumers they consider us minnows when it comes to their bottom profit line this is a a sleeping financial giant that will one day be brought to the attention of some one important enough to investigate just look at the everhome reviews

This mortgage company is entirely incompetent, and the service clerk that was assigned to my case lied. She originally asked me if I was interested in lowering my rate with the new federal program, which gave lower rates on existing mortgages. My mortgage is and was current, so I said go ahead and get me a lower rate. She then said I could do the app over the phone with her and left that message on my phone. I emailed he back and said I never hear of phone interview mortgage loan rate reductions. So we started the interview, and I gave her some info, but they had all of the info as they already had my mortgage loan, and all I wanted was a lower rate. well after two weeks I did not hear from her, then I called her and she was not working on the mortage but then stated she needed more info, but the info she was looking for was not what she stated she was supposed to be doing in the first place. and I said that since they already had the loan, then the rate reduction could be a simple answer as I was not wanting any more money. We the info she needed was a full disclosure of information, and that was not possible, and certainly not agreed to in the beginning. I told her by email and fax that to stop working on the rate reduction, as she is not doing what we first agreed to and advertised to do. A month later I get a letter from a credit firm, stating that this *** put in that we were turned down for the loan. BUT we already had the same loan at a higher rate. COMPLETE IDIOTAND DO NOT TALK TO THEM THEY JUST LIE. PURE LIES FROM THIS COMPANY.

Original review posted by user Mar 11, 2013

I had a hardship with my condo. I was doing a Short Sale. Submitted my paperwork, per their request. They said they didn't get it. I sent it again. They kept dragging their feet. I had a buyer in Nov 2012, offered cash, then they dragged their feet. Then they put me into Foreclosure. Then took me out of Foreclosure. Now, March 2013 they want more money from the Buyer ($4,000.00 more). My buyer has pulled out so I have to put it back on the market. My Realtor has never seen anything like this either. What the heck is going on with this company. This has been going on since Sept 2012 and it is now March 2013.

I have had many issues and problems in dealing with Everhome Mortgage in trying to get a home mortgage modification completed. The most basic problem is there Relationship Managers are worthless and their willingness to even hear your problem or get an answer to a question is zero. I have been at the process for almost a year and they seem to try and make it hard and much more difficult that it should be. Almost like they are just waiting for the homeowner to make a misstep so they can move you into foreclosure. Most recently I was trying to get some things resolved and find out why getting paper work back from them takes so long (even though they expect you to get things to them in a very short time)I climbed the ladder talking to worthless manager after another in trying to get to someone, anyone who could actually answer my questions and make a commitment to get back with me. I was treated like a child, talked down to and eventually had enough. I hung up and started looking for the Everhome Bank Corpprate office. I finally got through to VP of Mortagage Opperations office and was told they would look into the situation and get back to me. Guess what, almost two weeks later I have got nothing. My wife got a call from a Mr Nixon (one of those I spoke with and was treated very poorly by) she told him he would need to contact me and he left a phone number, twice I have tired to call and yet he is never available. He keeps calling my wife - seemingly he does not have the guts to speak with me but wants to deal with her. I would advise anyone who has a choice not to do business with Everhome Mortage or Everhome Bank.

Original review posted by user Jan 30, 2013

literally JUST found this website, and feel sick to my stomach when I read all the other consumer reviews. In 2011 our home was foreclosed on after a 2 year battle with Everhome, an attorney and having to file bankruptcy. EVERYTHING that people are saying on here about their collection practices are true. Everhome continued to raise the rate on our mortgage on a "fixed" mortgage until we couldn't afford the payments anymore. Each and everytime I'd call them, they were either rude or would transfer me to another department and low and behold somehow the call ALWAYS got disconnected. I responded to each and every one of their forms to fill out that they'd send us with their letter stating "We Want To Help"...I sent them return receipt request, about 9 times before we finally had to get an attorney, (whom still couldn't save our home). Amazing with those receipts there were signatures on them indication they in fact did reiceive the paperwork I would fill out and send in, only to have them tell me on the phone they never recieved the paperwork and when I'd give them the name on the reciept can you believe no one works there by that name!!! They even pulled that little stunt with our attorney. I could go on and on and on, but I wont. I JUST WANT TO SEE THESE THIEVES PUT IN JAIL, PAY JUSTICE FOR THE FINANCIAL INJURY THEY'VE CAUSED MY FAMILY, (OF 5 BTW), AND EVERYONE ELSE OUT THERE WHOM THEY'VE HURT. I will go to my grave never understanding how Everhome and mortgage companies like them have gotten away with the harm they've caused people. It literally got to a point where I would call them every hour from sun up til sun down just to try and make a point to these people I AM NOT AVOIDING YOU, you're obviously avoiding me, I recorded each call and turned those into my attorney, unfortunately to no avail. I want to throw a rock at my T.V. everytime I see a commercial about NOT AVOIDING YOUR CREDITORS, answer their calls, reach out to them, etc....I did just that and still got no where. We still lost our home, our credit is ruined! I will never trust a mortgage company again. I can only hope I will see justice done against Everhome/Everbank and all the companies like them, in my lifetime!

This company is a ***. Last month I was sent a late fee notice of 212.02. However, I SENT IT CERTIFIED. Oh, well I received a *** apology and they of course reversed the late fee. Guess what happened this month??? I sent the payment, and once again, didn't get it, here's your late fee. This happened to me two years ago. DON'T get a loan with this company. They are a real ***. if you do get a loan, be prepared to certify your payments. Their online is horrible to. I warned you. I can't get away from them but you can by not getting a loan with them.

This company must have the stupidest people working for them. They asked me to send faxes to them for loan modification. I have had 3 days of I can't read this or that one. Then they call and ask me what page of the fax something was on. It seems like you could go through 3 pages and read them and know what is on them. These people must be retarded. I am one day from sheriff sale and this nit wit won't cancel it so that she can straighten out her paperwork. I hope this gets fixed today and I can resume my payments because next year I"m moving my loan somewhere else.