Latest review first
Everhome Mortgage in Lake Worth, Florida - Horrible Customer Service
One can only hope that this company sells its portfolio. I have dealt with at least 10 mortgage companies is my lifetime and this company is the pitts. I put 20% down on my mortgage and it was my choice to escrow or not...now they won't let me pay my own taxes....I had no choice where my mortgage went. I will never let this happen to me again. Customer service rep told me to just file bankrupcy. I was so shocked and astounded at that reponse I thought I would fall out of my chair. I am sure the investors would love that.
Everhome Mortgage in Houston, Texas - Refused to correct loan documentation
keep sending data to mother-in-law who has been deceased for more than 10 years. keep wishing to speak with father-in-law who has dementia. have sent power of attorney and deed records for over 10 years and Everhome mortgage refuses to correct matters. these are beyond a shadow of a doubt the most non-responsive *** on the planet. they have like government assume the position that they are above the law and they answer to nobody. if the person that owes the note were to pass away they would deserve for the insurance company never to pay off
Everhome Mortgage in Kalamazoo, Michigan - Rude and incompetent customer service.
My mortgage was sold to Everhome - this was not a company I selected. I have never worked so hard to set up direct debit with any business. I'm pretty sure these folks did NOT want me to pay on time. It took four phone calls and two faxes to set up direct debit. As if that wasn't bad enough I needed to change the bank account a year later. I'm still fighting to make that happen! The customer service reps are always snotty and curt. I have never paid late and just want to let these folks have their money on time every month!
Everhome Mortgage in Chicago, Illinois - Not paying escrow bills on time
In September they insisted that the Insurance had been paid yet the Company never received it. After the policy went delinquent, I paid the premium out of pocket and was later reimbursed by Everhome. Summer taxes were very close to being late. Now winter taxes have not been received by the township treasurer. Everhome advised that it was a lump sum check sent for several accounts. Makes me think they needed to save on a couple of stamps. I'm now within 2 weeks of being delinquent on taxes. There must be a way to cancel an escrow account and maintain it myself without having to pay out large closing cost to refinance with another company. Dennis S.
I would like to know if anyone else is having trouble with the way they handle escrow. It looks like they are trying to get to high of monies in the account when mortgage was sold they are trying to say the account was short by more than a thousand dollars. I called and try to explain that the way they are figuring I will have more than 700 dollars in the account even after the required amount of reserve money is left this based on 12 months they came up that the monies are distributed on different months don't matter to me 12 month is 12 months.
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