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I have never been late paying until recently when my check was either lost by the USPS or, more likely, at the Everhome payment office. I spoke with customer service. The young lady rep was co-operative enough to take my perfect payment history and "paydown" habit into...
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3 comments
Anonymous
#111949

In 10 years I had 2 late payments... neither my fault.

The first they reversed the fee. The second several years later, they refused. My bank got on the phone with them and told them they mailed the payment out of my electronic bill pay on time. Long conference call, but they refused.

Mind you, my bank was Citibank, not a mom and pop. The Citibank rep told me she never heard of another financial institution not offering the courtesy of a credit in a situation like this. What lousy customer service. I do 6 digits of business with them for years and years and they have to be idiots over a $40 late fee.

I hope to refinance out of it soon. Let them lose my long term business over their pettiness.

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ID
#143614 Review #143614 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage
I have 5 mortgage payments due to investment payments. Everhome is the only company charges a fee for online payments, $12.00. That sucks. And this *** web site wants you to put in 100 words to satisfy them? What if you don't have a 100 #$%$^@ words to put in? Ok...
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10 comments
Anonymous
#734018

I didn't even take out my mortgage with them. They bought it from my original lender and now I have to put up with their fees and rules. Not right!!!

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ID
#142389 Review #142389 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage
It's so humorous how an individual can take time precious time to write a negative review about a company and never take the time to write something good about the company when something postive has been done. Be fair and understanding. There is no way when i'm...
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7 comments
Anonymous
#246867

Everhome mortgage sucks, credit the account late to add fees, expect if you fall behind you can pay the full amount due, never return calls, I miss Opteum mortgage, they were fair and great customer service. I would never recommend Everhoime, the also added to my monthly payment when they took over the loan, what crooks.

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#140064 Review #140064 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage

Everhome Mortgage - Home Insurance rip off

Everhome refused to accept the renewal of my insurance company and they applied their own insurance company, who was charging nearly 3 times more. After several months of calling customer service they accepted my orginal insurance. But continue to charge the difference. We are still dealing with their customer service and continue to play the hot pototoe game being send from one dept to another dept. Each dept claims it the other dept to fix the error. Mean while they keep collecting the extra monies for the insurance that we do not have with them. Please email me if you have a simlar problem.
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3 comments
Anonymous
#94786

oh yeah been going threw this every year for three years they have finally done it, this time they did the same thing did not pay our insurence then put there own on it, tried to say it was because of remodification/escrow issue took the money and then said didn't have enough to pay insurence then put there own insurence on our house, tried saying they never recieced renewal policy have comfirmation that they did get it, they just didn't pay it so they could charge 3x's more. Mandy

Anonymous
#57592

they pulled the exact same scam on me and cost me over 2,000 before it was recified.

Anonymous
#51289

Our Everhome pmt just went up about $60.00 charging us for insurance. We have our own insurance.

Thru Farmers Insurance we get special prices on our car insurances because we have home & vehicle together. If Everhome discontinues our Farmers Insurance, will that mean we don't get our discounts anymore? Today is Sunday, tomorrow, I will be making some phone calls & setting some people straight. If they pass me around from department to dept.

I will contact the BBB & anyone else I have to. Anyone else out there as upset as I am?!?

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ID
#139201 Review #139201 is a subjective opinion of poster.
Loss
$7

Everhome Mortgage - Approved short then appraised home for more than it is worth

My mortgage was sold to Everhome Mortgage. I did not select this mortgage company. I applied for "Short Sale", and after months of rudeness from the Loss Mitigation specialist assigned to my mortgage, I was finally approved for the short sale. Then the hitch... My house was appraised for over $10,000 more than it is worth. Consequently, the short sale amount acceptable to HUD for my house is over $10,000 more than I owe on the house. Their words...Get the buyer to pay more. I was furious. Everhome had to have the offer prior to sending an appraiser to my home. They knew exactly what they were doing. Screwed me over. Then I was told that I could submit paperwork for a Deed in Lieu of Foreclosure. This would turn the house back over to HUD and clear me of the debt. Then, once again... "Oh, I'm sorry, you don't owe enough for HUD to accept a deed in lieu. Your house was appraised to high for what you owe. So, they have me over a barrel and I am totally furious over this.
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1 comment
Anonymous
#498122

2005. Appraisal on my property was $226,000

2007. Appraisal on my property was $229,000

2006. Qucken appraised my property at $355,000

Somethings fishy.

ID
#133843 Review #133843 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage

Everhome Mortgage - Everhome-harrassing phone calls about pymts that are not even late!

My mortgage was recently sold to Everhome. I have owned over 20 homes and had a mortgage payment for the last 23 years. Not one has ever been "late" (paid past the 15th-which is considered late). For the last two months they have called me with an "URGENT" message from the COLECTION DEPT! wondering where the payment is...I called them and told them they were harrassing me. My credit is perfect and I have never been late on a bill in my life...it is not "late". The rep said it was "late" because it was not received before the 1st day of the month. They need to get a life and go after the nimwhits who don't pay, bother the good ones left!
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1 comment
Anonymous
#130493

I ALSO HAD A MORTGAGE FROM EVERHOME AND THEY TREATED ME THE SAME WAY, CALLING ON THE 2ND AND 3RD. OF THE MONTH SAYING MY PAYMENT WAS LATE BUT THE KICKER IS WHEN THEY RECIEVE THE PAYMENT AND WHEN THEY PROCESS THE PAYMENT.

I HAD ONE LADY TELL ME THEY RECIEVED THE PAYMENT ON THE 5TH OF THE MONTH BUT DUE TO HOLIDAYS IT WASNT PROCESSED TILL THE 11TH, MAKIN IT LATE..HUH??? SCAM????NO MORE EVERHOME FOR ME I SOLD THE HOUSE AND WENT WITH A LOCAL CREDIT UNION!!!!

ID
#131159 Review #131159 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage
Loss
$100

Everhome Mortgage - Incompetent Customer Service

We have been customers for almost 15 years and have never been late in a payment. I have automatic bill pay set up through my bank to be paid by the 10th of the month. Yet, every month, I get a phone call around the 1st wanting to know why we haven't made the payment. I have explained bill pay to them, suggested they check our records for our history, and flat out told them they were wrong in saying our mortgage is delinquent. Nothing does any good. I told them they should be after dead beats and not good customers like us. The customer service is rude, incompetent, and does not understand mortgages at all. I am so sick of this phone call every month! I teach Real Estate Law and know the laws regarding mortgage payments. I have tried to explain to them, but no one is smart enough to understand the law. Oh, they also sent our checks to the wrong processing center and then tried to tell us we had not paid. This took over a year to correct (even though I sent them a copy of the endorsed check cashed on time and in the correct amount.) I had my attorney write a letter threatening a lawsuit if a credit change letter was not submitted to the credit reporting companies. This did get a result- an apology and a statement to the bureaus about what great customers we were. This company should not be in business and I would encourage everyone to never do business with them and to certainly tell everyone they know about the incompetency.
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2 comments
Anonymous
#431230

The worse is an understatement! They have dragged their feet on a shortsale and/or deed in lieu for a year and their predecessor Bank of America is just as bad!! No wonder people have a sense of "don't care" anymore.

Anonymous
#335163

I have never been talked to or treated so rudely! My husband was laid off and started a new job.

Unfortunately, our payment was late for the month. Now we are not even a month behind and I just got the most harassing phone call. The person asked when they were going to receive our payment and we told them we would send it as soon as we could, probably next week. He wanted more specific so we said Thursday.

He then proceeded to get ruder and say he needed an exact date. We have great payment history with them, we are not even a month behind, just a little late and we are receiving this kind of call.

They need to realize they cannot talk to people this way. I will definitely be getting rid of them the first chance I get!

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ID
#130709 Review #130709 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage

Everhome Mortgage Misapplied Mortgage Payments

Just over a year ago my mortgage was sold to Everhome. Twice since then they have misapplied my mortgage payments and the first time they did so they reported a late payment on my credit report. I discovered the second error last evening when they called demanding a payment made on time over two weeks ago. I fear that this will reported as late on my credit report as well. Every time I've called to correct the error I've been told that is it "my responsibility" and they refuse to correct their mistake. I can't afford to have my credit score drop every time they lose track of my on-time payments. Does anyone have any advice?
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1 comment
Anonymous
#244897

Confirm and communicate with them via email, since this is legal and covers you.

When dealing with Everhome scan and email everything, your payments with confirmation of payment date, any instructions or anything else they give you (no two of their people tell the same lie and they ignore what they want to) so email it many times until they receive it. They hate this since they don't deal in documenting anything that can protect their victims from their greed. These people are greedy crooks and no one regulates them or sees that they correct their records or mistakes (even if emailed but this is legal and acceptable in Court). Contact their corporate offices for help, too, and document everything...we talked today about, you said I said, copy of my payment and date cashed, refund late fee (they have charged me late fees when not late and don't give it back even with proof)., They'll tell you to fax it, mail it, many, many times, and I scanned many documents which they ignore, but this is legal, since they claim not to get faxes or mail, but email is proof (Everhome hates you to have and recite facts and proof and will still lie).

kim.mcmanus@everhomemortgage.com; mary.braddock@everhomemortgage.com; renee.holmes@everhomemortgage.com; service@everbank.com

8100 Nations Way

Jacksonville, FL 32256-4405 map

Phone: (904) 281-6000 (

ID
#129915 Review #129915 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage
Loss
$30

Everhome Mortgage - Lost payments, applied to someone elses account, destroys credit, slow applying payments, horrible c

Here is information from one letter that was sent to Everhome- Matter is still not cleared up= Company has sent replies, but with no answers- They state that I am a month behind and still owe them all these past due fees- A couple of the fees they state that I owe are from 2004? Never was I informed until year 2008? This company is completely worthless- There is absolutely no communication going on inside this company- Very poor customer service- I have been yelled at for Everhome loosing my payment - now how is that right- Would like to refinance, but they have screwed my credit so badly I am unable to. For September 2007 your records state payment was applied on a late fee was assessed on 99/17/2007 but no payment was ever applied. Payment was sent from my bank account on 08/22/2007 in the amount of $700.00. For October 2007 your records state payment was applied on 11/14/2007 and then a partial payment on 11/16/2007 a partial payment. Payment was sent from my account on 10/01/2007 in the amount of $964.84. For November 2007 your records state payment was applied on 11/14/2007, Partial payment was applied on 11/16/2007, another payment applied on 11/30/2007. Payment was sent from my account on 10/30/2007 in the amount of 946.84. For December 2007 your records state payment was applied on 12/05/07 and payment applied was applied on 12/31/2007. Payment was sent from my account on 11/27/2008 in the amount of 964.84. For January 2008 your records state payment was applied on 1/2/2008 and on 1/18/2008 payment was sent from my account on 12/27/2008 in the amount of 12/27/2008. For February 2008 your records state payment was applied on 2/08/2008 and 2/11/2008 payment was sent from my account on 1/31/2008 in the amount of 600.00. For March 2008 your records there are no payments applied, payment was sent from my account on 03/06/2008 in the amount of 695.00. In February 2008 my payment should have be for 964.84, but I sent it for 600.00 owing Everhome 364.84. In March my payment should have been for 690.53 leaving a balance of 360.37. I will be forwarding all the following documentation: • My bank statements showing the payments from my account. • Letters from Everhome Mortgage stating my payment plan. • Letters from Everhome Mortgage stating the loss of payments and misplacing of money. Due to this unfortunate mishap, my credit reports, from the 3 major credit bureaus, Trans union, Equifax and Experian report numerous 30 day 60 day late payments, which were indeed agreed upon as stated in Everhome Mortgages documentation. All payments were made upon agreement and should be reported in such a way. I expect for this to be handle immediately and in writing. I don’t want no more phone calls from some *** in your office that doesn’t understand or have enough knowledge of this situation
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2 comments
Anonymous
#107641

They stated that all my payment was late getting to them and now I have a 375.00 late payment to give to on top of my mortgage payment, since they took over my loan my 2years ago I went from 415.00 a month which is not too bad to 470. and the house aint really worth that much! crazy keep battling them I am!!

Anonymous
#56967

get a life

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ID
#124494 Review #124494 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage
Loss
$900

Everhome Mortgage - Ripped me off and lied

I needed a new roof and some home repairs. I called Everhome. I was lead to believe that there would be no problem with my refinance of my home. I would only be out of pocket $350. Well not only did I end up paying the $350, but another $175 for home inspector. Only to find out my loan was denied and was told they did not have the funds to support my loan in the first place!!! The reason my loan did not get through??? They said my roof needed replacing. Hello? They totally ripped me off big time!
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1 comment
SHERYL M
#112996

i agree they are shady and say whatever they need to to get your application fee then you cant get a hold of them again. In this economy, people could eat for a month on that money!!

ID
#121367 Review #121367 is a subjective opinion of poster.
Service
Everhome Mortgage Mortgage